Is the payment secure?

We work with Stripe, a specialized company in the security of Internet transactions, encrypting all your banking data.
We accept MasterCard, Maestro, Visa and American Express, Apple Pay and Paypal.


How to cancel or edit an order?

If you want to cancel or edit an order, please contact us immediately using the contact form below, mentioning the following: order identification number, and your request for modification or cancellation.

Please note that no order changes can be accepted once it is already processed and shipped.

My order has not arrived yet, how can I track it?

Your can find your order number and tracking number in your order confirmation email (please check your SPAM section if you can't find it). If you don't find it, please, contact us.

I have a problem with the order I received, what can I do?

If you have any issue with your order, please contact us directly. We want your extreme satisfaction, and we want to get amazing reviews from you, we will do our best to solve your problem.

I have not received any confirmation email or reply from you, what can I do?

Please check your SPAM/JUNK section, Unfortunately, our emails often arrive in this section. We are a serious company and we want your complete satisfaction

N.B: Please note that if your order is late or contains any error, you must avoid any Paypal or Bank dispute as this slows down the refund process considerably. Please just Contact us and your issue will be solved within 24 hours. Thank you for your understanding.

Contact:
Our customer service is available 6 days a week (except Sunday). Please allow 24 to 48 h for customer service to respond.


If you have any questions or request, please send us an message using the following form below :
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(PS : Please check the SPAM/JUNK section if you didn't received our email(s), thank you in advance.)

Trade name: Teralia Shop

Phone number: +44727838789

Email: info@teralia.shop

Physical address: Ribières de Bussy, 87120 eymoutier, France